Peace of mind, included.

Our guarantees and refund policy, in plain English.

Replacement guarantee

If your account doesn't work as described — login failure, missing credentials or verification issues — we replace it free of charge within 30 days of purchase. Contact support with your order details and we will issue a replacement, usually within a few hours.

Refund policy

  • Before delivery: if we cannot deliver your account, you receive a full refund.
  • Account not as described: if the account materially differs from what was advertised and we cannot provide a suitable replacement, you receive a full refund.
  • After credentials are delivered: refunds are generally not possible once account details have been emailed, except where the replacement guarantee applies. Crypto transaction fees are non-refundable.
  • How to request: email contact@vaulcount.shop with your order email and payment transaction hash (TXID). Requests are answered within 24 hours.

What every order includes

  • Email + login credentials included
  • Instant email delivery
  • Replacement guarantee
  • Ready for self-verification
  • Clean IP history

Support

Real humans, every day. Reach us at contact@vaulcount.shop in English, Spanish, French, German or Portuguese.